Privacy Policy

When you book a rental, contact us, or use our services, we may collect:

• Full name and contact information (phone number, email address, mailing address)
• Service address and ZIP code
• Driver license or state ID number (for identity verification on residential accounts)
• Payment information (processed securely through Stripe — we do not store card numbers)
• Business name, EIN, and billing contacts (for commercial and property manager accounts)
• Communications you send us by text, email, or phone

When you visit 713rentawasher.com, we may collect browser type, operating system, device information, IP address, approximate geographic location, pages visited, time spent, referring URL, and cookies or similar technologies (see Section 5).

We use the information we collect to:

• Process and fulfill rental bookings and service requests
• Communicate with you about your rental, service visits, and billing
• Process payments and manage your subscription through Stripe
• Send service reminders, billing notices, and account updates
• Respond to your inquiries and provide customer support
• Maintain and improve our services and website
• Comply with legal obligations and enforce our agreements
• Protect against fraud and unauthorized account activity

We do not sell your personal information. We may share your information with:

Stripe (payment processing) — see stripe.com/privacy for Stripe's policy.

Service technicians and contractors who fulfill your rental or service request.

Property management companies where you reside, as required to coordinate equipment access.

Law enforcement or government agencies when required by law or to protect our rights.

A successor entity in the event of a business sale or merger, with notice to you.

We require third parties to maintain appropriate security and to use your information only for the purposes we specify.

We retain your personal information for as long as your rental account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Payment records are retained for at least seven (7) years in accordance with standard business practices.

713rentawasher.com may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, but some features may not function properly without them. We do not use cookies for advertising targeting or cross-site tracking.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment information is processed exclusively through Stripe's secure infrastructure and is never stored on our systems. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of non-essential communications at any time by contacting us

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes by text or email. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

For questions about this Privacy Policy or your personal information, contact us using the details on this page. We will respond to privacy requests within thirty (30) days.

Texas residents may also have additional rights under the Texas Data Privacy and Security Act (TDPSA). Contact us for more information.